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If you have a pet
 emergency, come straight to us.

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FAQs

Information for pet owners visiting the hospital

You need a referral from your regular veterinarian to see one of our VRH specialists. Appointments can be made by contacting a member of our reception team on 1300 385 874 or by emailing admin@vrh247.com.au. We have free onsite parking.

Please bring your referral letter with you as well as any other information, such as x-rays and current medication. Please enquire with our reception team at the time of booking in case there are any special requirements your pet needs prior to your appointment, i.e. fasting or withholding medications.

Depending on the nature of your pet’s illness, you will meet with either a surgical, medical or oncological specialist.Our specialists will discuss your pet’s history and assess their needs. Your pet may need to stay in hospital for further diagnostic work or treatment, so we advise keeping some flexibility, where possible, on the day of your appointment.

Our specialists will provide a complete range of options for your pet’s treatment, including prognosis and an estimation of costs. Our specialists will work closely with your referring veterinarian to ensure a coordinated approach is taken to your pet’s care.

Your pet may be required to stay at VRH for further diagnosis and treatment. You will be provided with a consent for treatment form, which will include an estimate of costs.

Throughout your pet’s treatment, we will keep you updated on their progress. We understand that you may miss your pet and be worried about them, and we encourage you to call for updates.

If you would like to organise a visit with your pet, please contact our friendly receptionists at any time.

Our team will discuss any costs with you before treatment takes place unless it is an emergency situation. Please keep in mind this is an estimate and costs can increase due to unexpected complications and prolonged hospital stays.

VRH requires at least 50% of the treatment estimate to be paid prior to the start of treatment, with the account to be finalised at the time of your pet’s discharge. We may ask for a progress payment during your pet’s stay in hospital. Please see our customer care team after each appointment to finalise your account. VRH accepts cash, EFTPOS and credit cards.

If you feel you will need assistance to pay your account, please speak to our customer care team as soon as possible. VetPay is a company that offers affordable finance options. For VetPay finance to be approved, applications need to be made before treatment begins, so please speak to our customer care team for information as early as possible.

VRH offers the following at our Dandenong location:

Surgery

Medicine

Diagnostic Imaging

Cardiology

Rehabilitation

Ophthalmology

Critical Care

Surgery

Medicine

Diagnostic Imaging

Cardiology

Rehabilitation

Ophthalmology

Critical Care

Our services

Our Animal Emergency Centre in Mount Waverley is designed to function as an extension of the services already provided by your family veterinarian. We provide state-of-the-art emergency and critical care facilities, experienced emergency and critical care veterinarians and nurses,  diagnostic equipment, x-rays, ultrasound, endoscopy, blood pressure monitoring, respiratory monitoring, a pharmacy, lab services and an isolation room.

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We take pride in our specialty services

Led by highly trained specialists, our surgery teams offer a range of complex surgical solutions for dogs and cats.

Our surgical services include soft tissue, orthopaedic, trauma, reconstructive and neurological surgeries. Our specialists take a considered approach to every case and provide a specialised treatment plan that best suits their patients and clients.

Our surgery specialists are happy to discuss the diagnosis and treatment of patients with referring vets, including a radiographic assessment of any case.Referring vets are encouraged to contact us by phone or email if they require advice on a patient.

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Our internal medicine specialists are highly qualified experts in both canine and feline internal medicine.

They work with referring vets to provide the best possible care for patients who are critically ill or have chronic, ongoing health problems. They treat a broad range of cases, including gastrointestinal disease, cardiac and respiratory disease, kidney and liver diseases, endocrine problems, immune-mediated issues, and joint disease.

With their expert knowledge and access to advanced diagnostic equipment, our internal medicine specialists thoroughly investigate the cause of a patient’s illness and create comprehensive, tailored treatment plans.

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Sites within the Animal Referral & Emergency Network have some of the most advanced diagnostic imaging equipment available within Australia. This enables our specialists to obtain the highest quality images required for diagnosis, treatment planning and prognosis of your pet’s condition. Some of the technologies our sites use include:

  • CT
  • High-field MRI
  • Digital radiography
  • Fluoroscopy
  • Ultrasound
  • Endoscopy

Images obtained with this advanced equipment are interpreted by our highly skilled clinicians who are supported by specialist radiologists within the Animal Referral & Emergency Network.

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Heart health is just as important in pets as it is for humans. As animals can suffer from a number of cardiac conditions, AREN Network clinics have dedicated veterinary cardiologists on-site and specialised equipment to diagnose and treat heart conditions in pets. You can always trust that your animal will get the best possible care.

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Our experienced rehabilitation specialists are focused on improving quality of life for animals of all ages by restoring mobility, alleviating pain and improving fitness. 

Available treatments include:

  • Class IV Laser therapy
  • Cold compression
  • Manual therapy (Massages, stretch, joint mobilisation)
  • Acupuncture / Electroacupuncture
  • Electrical muscular stimulation (TENS/ NMES)
  • At-home exercise program
  • Joint injection (platelet rich plasma, steroid, hyaluronic acid, etc)
  • Underwater treadmill (will be ready in the next few month)
  • Post-operative rehabilitation
  • Rehabilitation for geriatric patients
  • Weight loss program
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Our dedicated ophthalmology specialists are highly experienced in treating eye diseases in animals. They use advanced equipment and techniques to diagnose and treat various conditions that affect the eyes and vision. 

Ophthalmology services available in our network include diagnostic and treatment of ophthalmic disorders; extra ocular surgeries (including eyelids, conjunctiva, cornea); intraocular surgeries (glaucoma, cataracts tumors and some retinal procedures).

While the majority of our work involves companion animals, other species can also be considered for ophthalmic assessment and treatments.

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Our emergency and critical care departments are run by specialists offering a high level of patient care, diagnostics and intensive care medicine. This includes blood transfusions, emergency oxygen therapy, mechanical ventilation, emergency surgical procedures, blood gas analysis, constant delivery of pain medications, and treatment for heart failure, poisonings and trauma.

Our emergency and critical care specialists are happy to discuss the diagnosis and treatment of critical patients with referring vets via phone or email.

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About VRH Dandenong

Welcome to our Veterinary Referral Hospital. Our state-of-the-art facility at 36 Lonsdale Street, Dandenong, offers around-the-clock emergency and specialist pet services.

Our experienced team, advanced surgical theatres, imaging suites and diagnostic tools ensure exceptional care. We collaborate closely with your regular vet to tailor the best treatment for your pet. Our comprehensive referral facility is dedicated to animals with complex conditions, striving for the best outcomes.

Count on our honest and approachable service, integrated with your local vet, for the well-being of your pet. Visit VRH Dandenong anytime – we're here 24/7!

Emergency & general enquiries: 1300 385 874 or admin@vrh247.com.au

Vet referrals: referrals@vrh247.com.au

 
 
 

Our Services

Our department offers a comprehensive array of specialised orthopedic and soft tissue surgical procedures and services.

Surgery

Find Vet Surgery services at Animal Referral Hospital, including specialty services and surgical solutions for your pet from neurology to orthopaedic.

Medicine

Find Vet Medicine services at Animal Referral Hospital, including diagnosing and treating complex cases related to internal organs, diagnostics and more.

Diagnostic Imaging

Find Vet Diagnostic Imaging services at Animal Referral Hospital, including MRI, CT, Fluoroscopy, X-ray, and Ultrasound.  Find your nearest emergency vet.

Cardiology

At the Veterinary Referral Hospital (VRH) Dandenong, our cardiology service is dedicated to diagnosing and managing heart and circulatory conditions in pets. Led by experienced veterinary cardiologists, we use advanced diagnostic tools such as echocardiography, electrocardiography (ECG), and thoracic imaging to provide precise assessments of your pet’s cardiac health.

Rehabilitation

Learn more about AREN’s Animal Rehabilitation services. Our Rehab specialists help your pet by restoring mobility, alleviating pain and improving fitness.

Ophthalmology

Leading animal eye care specialists providing veterinary ophthalmology services. Learn how AREN can assist in treating your animal's eye issues today.

Critical Care

Animal Referral & Emergency Network’s highly qualified specialists can provide your pets with advanced veterinary services in surgery, internal medicine, oncology, diagnostic imaging, critical care, dermatology, neurology, behaviour, dentistry, rehabilitation, ophthalmology and anaesthesia.

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Veterinary Referral Hospital (VRH) Dandenong

36 Lonsdale Street, Dandenong, VIC 3175

Opening Hours

Monday - Sunday: 24hours

1300 385 874

referrals@vrh247.com.au

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