Search for AREN

     

ARH Logo

Animal Referral Hospital Gosford

Proud of be part of the Animal Referral & Emergency Network

 

Emergency and referral services

Unit 3 401 Manns Road, West Gosford, NSW, 2250

Open Monday - Sunday 24 hours

(02) 4323 3886
gosford@arhvets.com

Google Map Directions

     

Emergency and critical care

If you have an emergency or are worried about your pet’s health, please contact us on (02) 4323 3886 and we can assess the need for emergency treatment. 

You don’t need a referral or appointment to attend our hospital in an emergency.

HERE FOR YOUR PETS, 24 HOURS, 7 DAYS, 365 DAYS OF THE YEAR

 

About ARH Gosford


Welcome to Animal Referral Hospital Gosford, your all-hours pet emergency facility located at 3/401 Manns Road, West Gosford.

We are proud to service the Central Coast, Sydney’s northern suburbs, and the Newcastle region with quality veterinary care.

Our skilled team is dedicated to providing prompt, compassionate and professional care for your furry companions, ensuring they receive the best treatment during their time of need.

   

How to find us

ARH Gosford Map

All NSW Locations

HomebushMinchinbury | Baulkham Hills  | Wollongong

    

More ways to pay

We offer a range of payment options to suit you and your unique circumstances.

Ways to pay
Ways to pay

      

Meet our team

Our team members at ARH Gosford are not just experienced leaders in their field; they are also compassionate, hard-working animal lovers.

Avatar

Natashia Evans BVSc(Hons) BSc(Vet) MVetClinStudies DipACVECC 

Criticalist

Read my bio
×

Natashia Evans BVSc(Hons) BSc(Vet) MVetClinStudies DipACVECC 

Criticalist

Natashia attended the University of Sydney where she earned a Bachelor of Science, Master of Veterinary Clinical Studies and a Bachelor of Veterinary Science. Following her graduation from veterinary school, she spent time in feline only practice for three years. She then completed an internship in small animal medicine and surgery at the Animal Referral Hospital Sydney, a residency in small animal internal medicine at the University of Sydney, and a residency in small animal emergency and critical care at the University of Wisconsin.

Natashia has completed research on infectious diseases (including fungal disease), mechanical ventilation and massive tranfusion. Her findings have been published in multiple journals including the Journal of Veterinary Emergency and Critical Care, the Australian Veterinary Journal and Medical Mycology. 

Natashia is experienced in all aspects of small animal emergency and critical care and has a particular interest in management of sepsis and septic shock, infectious diseases (fungal diseases in particular) and mechanical ventilation. Her favourite part of veterinary medicine is seeing critically ill patients reunited with their owners. 

Avatar

Tamsyn Bradley BVetMed GCertSAECC

Veterinary Director

Read my bio
×

Tamsyn Bradley BVetMed GCertSAECC

Veterinary Director

Tamsyn graduated from the Royal Veterinary College, London in 2012. She worked in the UK for 4 years in small animal practice before moving to Australia. Tamsyn has spent some time travelling the country working at lots of different clinics and accidentally discovered a love of emergency medicine here at ARH Gosford in 2018. She is currently studying for her membership examinations, and has a special interest in Australian wildlife and cats. In her spare time, she loves to travel, bake and read fantasy fiction.

Avatar

Ann Hill

BVSc GCertSAECC

Read my bio
×

Ann Hill

BVSc GCertSAECC

Ann graduated from Sydney University in 1986. She has worked in general practice on the Central Coast during this time, and started working in the veterinary emergency field 10 years ago here at ARH. She enjoys the challenge and satisfaction of emergency work, and is especially interested in the surgical aspect. She is in the process of completing her Graduate Certificate in Emergency and Critical Care. She has her own menagerie of 7 dogs and 4 cats.

Avatar

Emma Baker

BVetMed (Hons) MRCVS GCertSAECC

Read my bio
×

Emma Baker

BVetMed (Hons) MRCVS GCertSAECC

Emma graduated from the Royal Veterinary College, London in 2004. She worked in the UK for 3yrs before moving to Australia. She worked at various clinics around NSW for a year before ending up at ARH Gosford in 2012. She made the move to the full time Emergency and Critical Care work 2yrs ago, and has just completed her Graduate Certificate in Small Animal Emergency and Critical Care.

Avatar

Karen Oitmaa

BVSc

Read my bio
×

Karen Oitmaa

BVSc

Karen graduated from The University of Sydney in 1995. She has worked in small animal practice in Adelaide & Sydney. She started in emergency work in 2013 when she moved to the Central Coast from Sydney, and has been here ever since.

Avatar

Melissa Holmes

BVSc(Hons)

Read my bio
×

Melissa Holmes

BVSc(Hons)

Melissa graduated in 2000 and has worked as a small animal vet in Australia and overseas. She is passionate about providing quality veterinary medicine and surgery to enhance the wellbeing of pets in her care, and to educate and support their owners. She has three fur-babies and three human children. In her spare time she enjoys stand-up paddle boarding, skiing, travel and running.

Avatar

Tom Ryu

BVSc

Read my bio
×

Tom Ryu

BVSc

Tom graduated from Massey University in 2001 with a Bachelor of Veterinary science. In 2002, he moved to Australia and initially worked in a general practice in Orange. Tom loves emergency and critical care. He has worked at Northside Emergency Veterinary Service in Terrey Hills in Sydney for 18 years and joined ARH Gosford in 2021.

Tom has a special interest in the treatment of tick paralysis including ventilation, Emergency surgery and imaging (ultrasound). He resides on Sydney's upper North Shore with his wife, daughter and ginger cat Jerry (so they are Tom and Jerry!).

Avatar

Yvonne Van der veek

BVSc MANZCVS(ECC)

Read my bio
×

Yvonne Van der veek

BVSc MANZCVS(ECC)

After graduating from her veterinary degree from the University of Utrecht in 2000, Dr Yvonne Van Der Veek worked in general practice for 7 years before venturing into Critical Care and Emergency Medicine. She passed her ANZCVS memberships in Emergency and Critical Care in 2009. Yvonne has a great deal of experience with emergencies and became a qualified RECOVER CPR trainer in September 2017. She is passionate about helping pets and their owners.

Avatar

Kate Wright

BVSc

Read my bio
×

Kate Wright

BVSc

Kate started at a local mixed practice on the central Coast in 2018. She started here at ARH in 2022 to pursue her interest in emergency medicine. She enjoys the challenge and fast-paced nature of emergency work, and helping achieve the best outcomes for her patients. In her spare time, she enjoys ocean swimming, playing rugby 10s and soccer for local teams, walking with her old golden retriever Monty, and camping with her husband and daughter.

Avatar

Dr Kirra Anderson

BVSc

Read my bio
×

Dr Kirra Anderson

BVSc

Kirra graduated from Sydney University in 2016. Since then her career has taken her to the NSW south coast, the UK and finally here on the Central Coast. Kirra is passionate about providing the best care possible for her patients and their families. When she isn’t at work, Kirra is preoccupied by her 2 dogs, Bert and Flora.

Avatar

Kat Loring

BVBio/BVSc

Read my bio
×

Kat Loring

BVBio/BVSc

Kat graduated from Charles Sturt University with a Bachelor of Veterinary Biology and a Bachelor of Veterinary science in 2017. She has been with Greencross/ARH since 2019 and loves the challenge and variety of emergency medicine. As a GP vet she enjoys working on behavioural medicine and internal medicine cases. When Kat isn't at work she is hanging out at home with her wife, 2 cats, dog and bird and can probably be found playing the playstation or crocheting if she gets a minute to herself!

Avatar

Samantha Lees

Nursing Manager

×

Samantha Lees

Nursing Manager

I am Samantha or Sammy and I am the new appointed Nurse Manager here at ARH Gosford.

I’ve been working as a Veterinary nurse for 15 years and I know I wasn’t meant to be anything else, with a love for all animals big and small. 

While at school I worked with large animals and show cattle, and after this I found a job working in a fabulous General practice for many years on the Central Coast, before I made the leap to further my knowledge and skills as a nurse. 

I started working in a specialist referral hospital in Sydney, working with amazing specialist veterinarians and nurses, where I was able to nurse a wide range of critical care and medical cases, before I found my true passion for Emergency and Critical care nursing and where I've been working for the last 9 years. 

I have completed the Diploma of Emergency and Critical Care Nursing and I am Registered Veterinary Nurse under the AVANT scheme for Veterinary Nurses and feel very passionate for our profession. 

This job has been the most difficult but most rewarding yet, it never stops surprising me, and I learn something new every shift. 

Being able to comfort a client through a scary and difficult time and nurse their precious pet back to health, then seeing them go home with a wagging tail makes this job all worthwhile.

Every day I am amazed at our emergency team I get to work with and the work we achieve as a team. 

I'm so grateful I get to work alongside such a dedicated and supportive team of Veterinarians and Nurses here at ARH Gosford, and now I get to lead our fabulous nursing team as the Nurse Manager. 

At home we have our littlest love, and absolute character 3yr old son, Ollie who keeps us laughing with his theatrics, and our beautiful fur baby Miss Jarrah the cavoodle.

Avatar

Mel Mozley

Business / Practice Manager

×

Mel Mozley

Business / Practice Manager

Originally a Kiwi, Mel spent her teenage years growing up in the Eastern USA. She started in the veterinary industry at 15 years as a Animal Attendant at a local Vet practice in Delaware.

Mel completed an Undergraduate degree in Pre-Veterinary Science in 1996 and proceeded to move to Sydney where she worked at Mona Vale Vets and then on to the Veterinary Specialist Centre (VSC) just after it opened.  A short 2 year stint in Maui from 1998-2000 saw Mel combining her love for the industry along with her love for water sports.  Upon returning to Sydney in 2020 Mel headed back to VSC, where Mel stayed for 10 years as the Nursing manager.

In 2010 Mel left VSC as it was being taken over to spend the next 6 years selling and helping vets with Anaesthetic equipment through Advanced Anaesthesia Specialists.

In 2016 Mel joined ARH and helped to move the Gosford team into the new state of the art building in 2017.  Mel has moved through the ranks over the years and is currently the Business Manager.

She has a husband, two older teen children, a crazy but loveable Australian Shepherd, Scout, as well as a very mischievous young orange cat called George. When Mel isn't at work, you can find her in her garden, at the beach or traveling with her family. 

Avatar

Jade Smith

Customer Care Manager

×

Jade Smith

Customer Care Manager

Jade has been a valued part of the ARH Gosford customer care team since 2020. She has two Pomeranians named Ivy and Skyla and two cats, Tully and Abby.  You will find Jade at the reception desk or on the phone most days helping our clients with their questions.  Outside of work she is usually socialising with family and friends or spending quality time with her pets.

Referrals and appointments

At ARH Gosford, we believe our diagnostic imaging, internal pathology facilities, nursing and intensive care services are the backbone of our hospital. We go to great lengths to ensure we have the best team and equipment in these areas so we can offer complete and cutting-edge assessment and treatment to all our patients.

To make a patient appointment, contact our friendly team via phone or email. Please note a vet referral is required for most appointments. 

To make a vet referral, contact us via phone or email, or fill out our online referral form. 

   

Our services

ARH Gosford is headed up by our clinical director, Dr Tamsyn Bradley, and our onsite criticalist, Dr Natashia Evans. We are open 24/7 to support our local referring veterinarians with advanced critical care services.

An overnight monitoring package is available for your stable patients while your practice is closed overnight to ensure they remain stable or to be there if they do deteriorate. These patients are then discharged from ARH back to you in the morning when you reopen to either continue their care or be discharged home. For further information regarding the packages available, please contact ARH Gosford directly on (02) 4323 3886.

When an external specialist (internal medicine, dermatology, cardiology) is required, we will work with both the client and their primary care vet to refer to a specialist that best meets their needs.

All pets are referred back to their regular veterinarian for continued treatment and management of conditions. We are not a general practice and do not perform any routine duties such as vaccinations, heartworm injections, dental care or microchipping.

   

Our ECC team is headed up by criticalist Dr Natashia Evans and is highly trained to monitor and treat the most critically ill patients. They have access to state-of-the-art equipment, including invasive and non-invasive blood pressure monitoring, mechanical ventilator support and oxygen therapy, as well as the most up-to-date in-house blood testing machines for haematology, biochemistry, coagulation and blood-gas analysis.

Our team provides constant, close monitoring of all animals requiring critical care support and specialises in providing pain management, intravenous fluid resuscitation, blood transfusions, oxygen support and nutrition to patients. This dedicated care can often be the key factor in a pet’s survival. Our full team is recovery-trained and certified in CPR resuscitation.

You may never have thought about it, but just like humans, some sick pets need blood transfusions, too.

Some accidents and illnesses cause catastrophic blood loss and we need to supplement your pet’s own blood with a donation of blood from another animal.

These donations are often life-saving, and recipients go on to make a full recovery thanks to the blood donation.

Not all dogs are appropriate for blood donations, and we need to ensure the health of the donor is not compromised by participating.

Our surgical suite is equipped with advanced anaesthetic and ventilation machines complete with full monitoring equipment (including blood pressure, SpO2, PCO2, body temperature, ECG), heating facilities, suction machines and more.

ARH Gosford has onsite imaging services to assist our veterinarians in providing diagnosis and treatment of your pet’s condition. We have access onsite to:

  • Digital X-ray
  • Ultrasound 
  • Endoscopy

Our Homebush team can provide assistance for any advanced imaging needs such as MRI or CT. 

We are fully equipped to run full blood profiles, coagulation (clotting) tests, microscopy, urinalysis, blood gases, electrolytes, ionised calcium, haematology and more to obtain fast results, usually within minutes. This enables fast and accurate diagnosis and treatment.

All hospitalised patients are monitored continuously throughout their stay. There are highly experienced ECC veterinarians and nurses on duty at all times. Your companion stays in a comfortable, clean bed visible to all of our staff and is monitored around the clock.

We discourage toys and blankets from home – with the high amount of traffic at our facility, it’s difficult to guarantee they will return home.

Our ARH nurses are highly skilled in veterinary critical care medicine and are compassionate people who go above and beyond when caring for your pet. All of our nurses have been trained and certified in CPR resuscitation.

ARH Gosford’s pet ambulance is a specialised patient transportation service dedicated to providing swift and compassionate care to pets in need. We’re here to help with emergency situations, critical care transfers, specialist referral transfers, support in remote locations and after-hours care.

Our vehicle is fitted with state-of-the-art equipment to ensure the safe and comfortable transport of pets. Equipment onboard includes oxygen, IV pumps, syringe drivers, suction, monitors, mobile ventilator, and a full crash kit.

We have access to specialist services and facilities within the ARH network. If your pet requires advanced treatment or imaging (MRI/CT), we can seamlessly transfer them to one of our other locations in NSW.

Why choose ARH Gosford Pet Ambulance?

  • Only pet ambulance on the Central Coast
  • Fully equipped vehicle for safe and comfortable care
  • Seamless coordination with veterinary clinics
  • Experienced and compassionate team

Our consultation rooms are designed to be a simple, soothing environment. They are used for the initial assessment of less critical patients and discussion with owners prior to admitting animals for treatment. More critical cases will be transferred directly to the treatment area for nursing supervision upon arrival.

Our ARH receptionists are the welcoming face of our organisation and will support you during your time at our hospital. Our receptionists are highly trained, compassionate people and can assist with making and changing appointments, organising visits with your pet, and providing information on hospital stays. They are also the resident experts in payment options, such as VetPay and Zip Pay, and can process your insurance claims if desired.

   

Our facilities


ARH Gosford is equipped with:

  • A state-of-the-art surgical theatre
  • Full critical care services, including mechanical ventilation 
  • The latest diagnostic imaging and radiology equipment, including digital x-ray, endoscopy and ultrasound   
  • Extensive in-house laboratory
  • Ambulance service for transfers with local vet hospitals 
  • Plasma and blood transfusion services

   

    

Meet our team

Our team members at ARH Gosford are not just experienced leaders in their field; they are also compassionate, hard-working animal lovers.

Avatar

Natashia Evans BVSc(Hons) BSc(Vet) MVetClinStudies DipACVECC 

Criticalist

Read my bio
×

Natashia Evans BVSc(Hons) BSc(Vet) MVetClinStudies DipACVECC 

Criticalist

Natashia attended the University of Sydney where she earned a Bachelor of Science, Master of Veterinary Clinical Studies and a Bachelor of Veterinary Science. Following her graduation from veterinary school, she spent time in feline only practice for three years. She then completed an internship in small animal medicine and surgery at the Animal Referral Hospital Sydney, a residency in small animal internal medicine at the University of Sydney, and a residency in small animal emergency and critical care at the University of Wisconsin.

Natashia has completed research on infectious diseases (including fungal disease), mechanical ventilation and massive tranfusion. Her findings have been published in multiple journals including the Journal of Veterinary Emergency and Critical Care, the Australian Veterinary Journal and Medical Mycology. 

Natashia is experienced in all aspects of small animal emergency and critical care and has a particular interest in management of sepsis and septic shock, infectious diseases (fungal diseases in particular) and mechanical ventilation. Her favourite part of veterinary medicine is seeing critically ill patients reunited with their owners. 

Avatar

Tamsyn Bradley BVetMed GCertSAECC

Veterinary Director

Read my bio
×

Tamsyn Bradley BVetMed GCertSAECC

Veterinary Director

Tamsyn graduated from the Royal Veterinary College, London in 2012. She worked in the UK for 4 years in small animal practice before moving to Australia. Tamsyn has spent some time travelling the country working at lots of different clinics and accidentally discovered a love of emergency medicine here at ARH Gosford in 2018. She is currently studying for her membership examinations, and has a special interest in Australian wildlife and cats. In her spare time, she loves to travel, bake and read fantasy fiction.

Avatar

Ann Hill

BVSc GCertSAECC

Read my bio
×

Ann Hill

BVSc GCertSAECC

Ann graduated from Sydney University in 1986. She has worked in general practice on the Central Coast during this time, and started working in the veterinary emergency field 10 years ago here at ARH. She enjoys the challenge and satisfaction of emergency work, and is especially interested in the surgical aspect. She is in the process of completing her Graduate Certificate in Emergency and Critical Care. She has her own menagerie of 7 dogs and 4 cats.

Avatar

Emma Baker

BVetMed (Hons) MRCVS GCertSAECC

Read my bio
×

Emma Baker

BVetMed (Hons) MRCVS GCertSAECC

Emma graduated from the Royal Veterinary College, London in 2004. She worked in the UK for 3yrs before moving to Australia. She worked at various clinics around NSW for a year before ending up at ARH Gosford in 2012. She made the move to the full time Emergency and Critical Care work 2yrs ago, and has just completed her Graduate Certificate in Small Animal Emergency and Critical Care.

Avatar

Karen Oitmaa

BVSc

Read my bio
×

Karen Oitmaa

BVSc

Karen graduated from The University of Sydney in 1995. She has worked in small animal practice in Adelaide & Sydney. She started in emergency work in 2013 when she moved to the Central Coast from Sydney, and has been here ever since.

Avatar

Melissa Holmes

BVSc(Hons)

Read my bio
×

Melissa Holmes

BVSc(Hons)

Melissa graduated in 2000 and has worked as a small animal vet in Australia and overseas. She is passionate about providing quality veterinary medicine and surgery to enhance the wellbeing of pets in her care, and to educate and support their owners. She has three fur-babies and three human children. In her spare time she enjoys stand-up paddle boarding, skiing, travel and running.

Avatar

Tom Ryu

BVSc

Read my bio
×

Tom Ryu

BVSc

Tom graduated from Massey University in 2001 with a Bachelor of Veterinary science. In 2002, he moved to Australia and initially worked in a general practice in Orange. Tom loves emergency and critical care. He has worked at Northside Emergency Veterinary Service in Terrey Hills in Sydney for 18 years and joined ARH Gosford in 2021.

Tom has a special interest in the treatment of tick paralysis including ventilation, Emergency surgery and imaging (ultrasound). He resides on Sydney's upper North Shore with his wife, daughter and ginger cat Jerry (so they are Tom and Jerry!).

Avatar

Yvonne Van der veek

BVSc MANZCVS(ECC)

Read my bio
×

Yvonne Van der veek

BVSc MANZCVS(ECC)

After graduating from her veterinary degree from the University of Utrecht in 2000, Dr Yvonne Van Der Veek worked in general practice for 7 years before venturing into Critical Care and Emergency Medicine. She passed her ANZCVS memberships in Emergency and Critical Care in 2009. Yvonne has a great deal of experience with emergencies and became a qualified RECOVER CPR trainer in September 2017. She is passionate about helping pets and their owners.

Avatar

Kate Wright

BVSc

Read my bio
×

Kate Wright

BVSc

Kate started at a local mixed practice on the central Coast in 2018. She started here at ARH in 2022 to pursue her interest in emergency medicine. She enjoys the challenge and fast-paced nature of emergency work, and helping achieve the best outcomes for her patients. In her spare time, she enjoys ocean swimming, playing rugby 10s and soccer for local teams, walking with her old golden retriever Monty, and camping with her husband and daughter.

Avatar

Dr Kirra Anderson

BVSc

Read my bio
×

Dr Kirra Anderson

BVSc

Kirra graduated from Sydney University in 2016. Since then her career has taken her to the NSW south coast, the UK and finally here on the Central Coast. Kirra is passionate about providing the best care possible for her patients and their families. When she isn’t at work, Kirra is preoccupied by her 2 dogs, Bert and Flora.

Avatar

Kat Loring

BVBio/BVSc

Read my bio
×

Kat Loring

BVBio/BVSc

Kat graduated from Charles Sturt University with a Bachelor of Veterinary Biology and a Bachelor of Veterinary science in 2017. She has been with Greencross/ARH since 2019 and loves the challenge and variety of emergency medicine. As a GP vet she enjoys working on behavioural medicine and internal medicine cases. When Kat isn't at work she is hanging out at home with her wife, 2 cats, dog and bird and can probably be found playing the playstation or crocheting if she gets a minute to herself!

Avatar

Samantha Lees

Nursing Manager

×

Samantha Lees

Nursing Manager

I am Samantha or Sammy and I am the new appointed Nurse Manager here at ARH Gosford.

I’ve been working as a Veterinary nurse for 15 years and I know I wasn’t meant to be anything else, with a love for all animals big and small. 

While at school I worked with large animals and show cattle, and after this I found a job working in a fabulous General practice for many years on the Central Coast, before I made the leap to further my knowledge and skills as a nurse. 

I started working in a specialist referral hospital in Sydney, working with amazing specialist veterinarians and nurses, where I was able to nurse a wide range of critical care and medical cases, before I found my true passion for Emergency and Critical care nursing and where I've been working for the last 9 years. 

I have completed the Diploma of Emergency and Critical Care Nursing and I am Registered Veterinary Nurse under the AVANT scheme for Veterinary Nurses and feel very passionate for our profession. 

This job has been the most difficult but most rewarding yet, it never stops surprising me, and I learn something new every shift. 

Being able to comfort a client through a scary and difficult time and nurse their precious pet back to health, then seeing them go home with a wagging tail makes this job all worthwhile.

Every day I am amazed at our emergency team I get to work with and the work we achieve as a team. 

I'm so grateful I get to work alongside such a dedicated and supportive team of Veterinarians and Nurses here at ARH Gosford, and now I get to lead our fabulous nursing team as the Nurse Manager. 

At home we have our littlest love, and absolute character 3yr old son, Ollie who keeps us laughing with his theatrics, and our beautiful fur baby Miss Jarrah the cavoodle.

Avatar

Mel Mozley

Business / Practice Manager

×

Mel Mozley

Business / Practice Manager

Originally a Kiwi, Mel spent her teenage years growing up in the Eastern USA. She started in the veterinary industry at 15 years as a Animal Attendant at a local Vet practice in Delaware.

Mel completed an Undergraduate degree in Pre-Veterinary Science in 1996 and proceeded to move to Sydney where she worked at Mona Vale Vets and then on to the Veterinary Specialist Centre (VSC) just after it opened.  A short 2 year stint in Maui from 1998-2000 saw Mel combining her love for the industry along with her love for water sports.  Upon returning to Sydney in 2020 Mel headed back to VSC, where Mel stayed for 10 years as the Nursing manager.

In 2010 Mel left VSC as it was being taken over to spend the next 6 years selling and helping vets with Anaesthetic equipment through Advanced Anaesthesia Specialists.

In 2016 Mel joined ARH and helped to move the Gosford team into the new state of the art building in 2017.  Mel has moved through the ranks over the years and is currently the Business Manager.

She has a husband, two older teen children, a crazy but loveable Australian Shepherd, Scout, as well as a very mischievous young orange cat called George. When Mel isn't at work, you can find her in her garden, at the beach or traveling with her family. 

Avatar

Jade Smith

Customer Care Manager

×

Jade Smith

Customer Care Manager

Jade has been a valued part of the ARH Gosford customer care team since 2020. She has two Pomeranians named Ivy and Skyla and two cats, Tully and Abby.  You will find Jade at the reception desk or on the phone most days helping our clients with their questions.  Outside of work she is usually socialising with family and friends or spending quality time with her pets.