The AEC accepts most payment options, including cash, Visa, Mastercard and Amex. We do not accept Diners Club cards or cheques. Accounts must be finalised when your pet is discharged. A deposit of a minimum of 50% of the estimated cost is required prior to admission for all hospitalised patients. Further deposits may be requested for patients staying longer than 24 hours. Please note: unlike some human emergency services, the AEC receives no government subsidies. AEC clinics are funded entirely by generated income, so fees are carefully set to ensure that the centres can provide all necessary resources for your special companions.

Pet insurance gives peace of mind in the event of significant trauma or illness, allowing you to concentrate on your pet and not have to worry about the cost.

We recommend pet insurance for all pets. Insurance allows vets to achieve the best outcomes for pets rather than having to make compromises based on finances. High-quality medical care costs a lot of money. The good news in the human world is that healthcare is Medicare-funded and many people have private health insurance. This is not the case in the animal world – health care costs remain high, but veterinary care is not subsidised by the government and few people have pet insurance. In other countries, such as the United Kingdom, pet insurance rates are much higher than in Australia. We see many cases each year where treatable conditions must be left untreated due to financial constraints, sometimes with dire consequences. Other times, limited finances mean care can be provided, but not at a level most likely to lead to a good outcome.